FREQUENTLY ASKED QUESTIONS
Where are the clothing and accessories made?
All of our garments and accessories are cut and sewn in Toronto, Canada.
Where is OAG located?
We are located in Toronto, Canada and offer appointments at our downtown home studio.
Can OAG host meetings outside of the studio?
We offer complimentary home & office consultations for all clients located within the Toronto Downtown core, as well as current clients located within the GTA. For first-time clients outside of the Toronto Downtown core looking to schedule an off-site consultation, a $100 fee applies to the first visit. This fee will be waived if a commission is placed. Conditions apply, please connect with us to find out more.
Bookings can be secured via email or text, just let us know where and when works best for you and we can go from there.
We also occasionally travel to New York City, Montreal and Vancouver, so if meeting in one of those cities is more convenient, please keep an eye out for Trunk Show announcements on our Instagram, or email us for more information.
How long will it take for my order to be made?
Please refer here for lead times on tailored garments. Generally, our bespoke shirts take about 4 weeks from initial consultation to be made. These time frames are subject to slight changes depending on shipping times, public holidays, and current workloads.
In the event that you are an existing client looking to commission a garment we already have your pattern for, production times can be significantly shorter as long as your measurements have not drastically changed.
How does OAG handle returns and refunds?
The short answer is: we don't. As our garments are entirely custom and cut to fit each specific client, we do not accept returns or refunds. If the client has fit concerns that are for some reason not brought up and addressed during the multiple fittings, then we can alter the garments after final delivery, but at the clients expense.
What is OAG's policy on damaged/worn garments?
OAG cannot be held responsible for any wear or damage incurred on garments after final delivery. The client remains responsible for all caring and upkeep of the garment. We highly recommend reading our “Garment Care” page for more information on how to best maintain and take care of your garments. If a client has any specific questions regarding their clothing and how to get the most out of them, they are encouraged to reach out to us however they choose to.
